FAQs
How do I join a scheduled meeting?
- You can access your meeting schedule via Menu "Meetings" in the top right corner.
- Click the green button "Start meeting" next to your meetings to join the 1:1 meeting Video Call
How to manage bilateral meetings?
The booking of meetings opens a few weeks before the event or after a certain number of participants have registered. You will be notified by an e-mail alert once booking has opened.
What options do I have if the meeting partner does not show up timely?
- Quick reminder to join the Video Call
Send a message (or phone call) and alert your meeting partner to join the missed Video call.
This should work well if enough time is left over (e.g. 15+ min) for this scheduled meeting. - Re-schedule the meeting
In case your meeting partner doesn’t react immediately on a reminder as indicated above you should re-schedule and postpone the meeting by 1-2 hours. - If a meeting can not be managed at the event date itself please use the chat messaging system (open the meeting partners profile) to schedule a phone call or meeting outside this platform
What if my camera or microphone does not work?
- Please check that your browser doesn't block the usage of your camera/microphone due to security reasons.
Check by having a video call with some of your colleagues in another tool (Google Meet, Zoom, ...) - Depending on your Browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form.
- How to enable the use of microphone/camera in your Browser?
* Chrome: https://support.google.com/chrome/answer/2693767
* Firefox: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
* Opera: https://help.opera.com/en/late... none of the above works, consider switching to another device to join the meetings
Some participants can't be booked, why?
Participants available for meeting requests are indicated by a green button “Available”, otherwise:
- You may not have registered for 1:1 meetings
please make yourself available for 1:1 networking session via Agenda / Event Agenda (or “My Attendance” for events still using an old version) - Booking rules applied by the event organiser doesn’t allow to book specific groups
e.g. No meetings among Sellers & Sellers; Start-ups can’t send meetings requests to Investors - No common overlapping networking sessions
Please sign-up for some further networking session via Agenda / Event Agenda
